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Frequently Asked Questions And Answers
The right way to clean carpet can be broken down into 3 steps:
- Pretreat, spot treatment, stain treatment
- Hot water extraction(steam cleaning)
- Carpet grooming
We are a truck mounted carpet cleaning company. We use eco friendly safe products. The first step is we pretreat all exposed areas of your carpet with natural enzyme based products designed to help lift soil, food and drink spots/stains, and eliminate odors caused from everyday foot traffic. In addition, we treat specific spots and stains with products that are formulated to eliminate or improve them. Second, we perform our hot water extraction(steam cleaning) on all pretreated areas of the carpet with over 240 degrees of hot softened water. For this part of the process we use a natural acid rinsing agent to neutralize and balance the PH levels of your carpet, extracting any and all products, soiling, spots, and stains, leaving the carpet soft and as clean as possible. To follow up and aid with drying, we use a carpet rake to groom the carpet fibers resulting in faster dry times.
Absolutely. Here are some precautions we take when cleaning flooring:
- We use corner guards to protect your base boards from scratches
- The owners of the company physically train each an every employee so that your floors are cleaned up to their standard. We treat every home as if it were our own!
- If for any reason you are not happy with our service we have a 14 day return policy. We will reclean areas that were either forgotten, cleaned improperly, or that you were unsatisfied with.
The carpet will generally take 2-6 hours to dry. We advise all of our customers to turn on AC fans and ceiling fans to speed up the drying process. When we complete the cleaning the carpet is lightly damp and mostly dry. If you have a natural fiber such as wool the carpet can take up to 24 hours to dry depending on the airflow.
Yes you can. We just advise you to wear clean socks, shoe covers, or you can walk bare foot as long as your feet are clean. If you fail to do one of these things while the carpet is wet you run the risk of rapid re-soiling of the carpet.
Most carpet manufactures warranty their carpet as long as it has been professionally cleaned every 6 months. You can get your carpet cleaned as often as you please! We recommend at least every 6 months. We can provide you with the invoice that will allow you to keep that warranty incase you have any issues with the carpet. We use a glide on all our carpet cleaning wands. This special piece on the wand ensures that we do not scratch or damage the carpet fibers and also aids in helping the carpet dry faster.
Starr Cleaning Services is open during the following hours:
Our office is located in Mesa AZ near Sunsplash.
Address: 218 W Hampton Ave suite 8, Mesa, AZ 85210